The Potential of Satellite Internet Technologies for Crisis Management During Urban Evacuation: A Case Study of Starlink in Italy

This study examines the potential of satellite internet technologies to enhance crisis management in urban evacuation scenarios in Italy, with a specific focus on the Starlink system as a case study. In emergency situations, traditional mobile and WiFi networks often become inaccessible, significantly impairing timely communication and coordination. Reliable connectivity is therefore imperative for effective rescue operations and public safety. This research analyzes how satellite-based internet can provide robust, uninterrupted connectivity even when conventional infrastructures fail. The study discusses operational advantages such as rapid deployment, broad coverage, and scalability during disasters, as well as key constraints including line-of-sight requirements, environmental sensitivity, and regulatory challenges. Empirical findings from the deployment of Starlink during an actual urban evacuation event in Italy indicate that latency dropped below 200 ms and sustained upload/download speeds averaged approximately 50 Mbps—up to three times faster than ground networks in disrupted zones. By evaluating both benefits and limitations, this paper provides a comprehensive understanding of the integration of satellite internet services within Italian emergency response systems, aiming to improve the performance of urban evacuation strategies.