Leveraging Legal Technology to Enhance Legal Awareness and Access to Justice in Underserved Communities

This study explored how legal technology can be utilized to enhance legal awareness and improve access to justice, with a specific focus on underserved communities. The primary objective was to examine the opportunities and challenges that technology presents in democratizing legal information and promoting legal literacy. The study adopted a qualitative approach, drawing on case studies, literature reviews, and analysis of technological tools such as AI-driven platforms, online legal services, mobile applications, and e-government initiatives. Findings reveal that legal technology significantly improves access to legal information, simplifies complex legal concepts, and provides personalized legal solutions. However, barriers, such as the digital divide, data privacy concerns, and resistance from traditional legal practitioners, limit its effectiveness, particularly in marginalized regions. The study highlights the critical need to address these challenges through enhanced digital infrastructure, regulatory frameworks, and greater collaboration between legal professionals and technology developers. Recommendations include expanding digital legal education, integrating legal technology into formal legal training, and ensuring robust data protection standards. This research contributes to the growing scholarship on legal technology by emphasizing its potential to empower individuals, foster legal awareness, and advance social justice, particularly for those historically excluded from legal resources. Keywords: Legal Awareness, Legal Technology, AI-Driven Platforms, Legal Practitioner

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Publication Details

Journal
E-Journal of Humanities Arts and Social Sciences
Published
2025-09-29
DOI
https://doi.org/10.38159/ehass.202561022
Primary Topic
Law, AI, and Intellectual Property
Type
article
Field-Weighted Citation Impact
0.00
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article

Leveraging Legal Technology to Enhance Legal Awareness and Access to Justice in Underserved Communities

Lubabalo Mjadu
E-Journal of Humanities Arts and Social Sciences
Law, AI, and Intellectual Property
article

Leveraging Legal Technology to Enhance Legal Awareness and Access to Justice in Underserved Communities

Lubabalo Mjadu
article en

Abstract

This study explored how legal technology can be utilized to enhance legal awareness and improve access to justice, with a specific focus on underserved communities. The primary objective was to examine the opportunities and challenges that technology presents in democratizing legal information and promoting legal literacy. The study adopted a qualitative approach, drawing on case studies, literature reviews, and analysis of technological tools such as AI-driven platforms, online legal services, mobile applications, and e-government initiatives. Findings reveal that legal technology significantly improves access to legal information, simplifies complex legal concepts, and provides personalized legal solutions. However, barriers, such as the digital divide, data privacy concerns, and resistance from traditional legal practitioners, limit its effectiveness, particularly in marginalized regions. The study highlights the critical need to address these challenges through enhanced digital infrastructure, regulatory frameworks, and greater collaboration between legal professionals and technology developers. Recommendations include expanding digital legal education, integrating legal technology into formal legal training, and ensuring robust data protection standards. This research contributes to the growing scholarship on legal technology by emphasizing its potential to empower individuals, foster legal awareness, and advance social justice, particularly for those historically excluded from legal resources. Keywords: Legal Awareness, Legal Technology, AI-Driven Platforms, Legal Practitioner

E-Journal of Humanities Arts and Social Sciences
Walter Sisulu University (ZA)
Openalex Percentile: Top 86%
Law, AI, and Intellectual Property
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