Identificación de factores psicosociales en el trabajo en una industria de refrigeración comercial

Exposure to psychosocial factors at work can have negative consequences on the health of workers, as well as reduce their productivity and cause absenteeism from work. In Guatemala there is no standard methodology to identify and address these risks in the workplace. Goal. Describe the exposure to psychosocial risk factors in workers in a commercial refrigeration industry using the CoPsoQ-Istas 21 method. Material and methods. Descriptive, observational and cross-sectional study. The CoPsoQ Istas 21 medium version method questionnaire was applied to identify 20 psychosocial risk factors to a sample of 219 operational workers. A descriptive analysis was carried out with the free software CoPsoQ-istas 21 2.0.18. The application of the questionnaire was anonymous and completely voluntary. Results. The most unfavorable psychosocial factors for health were the pace of work, role conflict, double presence, quantitative demands, quality of leadership, social support from colleagues and insecurity about working conditions. The most favorable psychosocial factors were vertical trust, recognition, meaning of work, possibility of development, justice and group feeling. Discussion. The CoPsoQ-Istas 21 method proved to be useful in identifying psychosocial factors at work; more studies are required in industrial workers to contrast results and propose its use in Guatemala.