Exploring the implications of technical interoperability in low-volume manufacturing

Purpose The purpose of this study is to examine the technical interoperability of a current product data infrastructure for an engineer-to-order (ETO) process and explore the implications of technical interoperability on design manufacturing integration in low-volume manufacturing companies. Design/methodology/approach The results originate from a longitudinal case study of an ETO process within a large rolling stock manufacturing company. Findings The research identified theoretical and practical implications of low technical interoperability. The findings suggest that a lack of technical interoperability can negatively impact the efficiency of an ETO process. This lack of efficiency presents itself via an increase in manual administration and the risk of miscommunication, resulting in delayed lead times. This study also indicates that lacking technical interoperability can act as a barrier to innovation and the further implementation of advanced technologies. Research limitations/implications This case study was limited to a single company, which in turn limits the generalizability of the findings. Future research should therefore focus on additional low-volume manufacturing companies. Originality/value The results from this study provide important insights for managing ETO processes within a low-volume manufacturing sector. The findings stress the importance of the technical interoperability of product data infrastructures for design manufacturing integration and, thus, the efficiency of ETO processes. Being aware of these implications can aid management in their decision-making process and support them in circumventing the negative effects of low technical interoperability.