User Acceptance of Augmented Remote Sign Language Interpreting

This research explores a new opportunity for Video-mediated Relay Interpreting (VRI) for Deaf/Hard of Hearing (DHH) users and sign language interpreters, namely the use of Augmented Reality (AR) glasses in VRI. The perspectives of DHH users and interpreters are investigated using the User Acceptance Model (TAM) and the extended, more holistic version, the Unified Theory of Acceptance and Use of Technology (UTAUT) in combination with on-site user testing and evaluation. Results show that interpreters preferred AR VRI over VRI. While DHH users recognized the potential of future advancements, they considered current technology inadequate. The results of interactive unscripted testing in this study contrasted outcomes from previously scripted controlled experiments. Suggestions for future research include examination of tailored hardware for DHH users, studying specific use cases, and investigating the ethical concerns of this technology.