Usability, Benefits, and Barriers Associated With Patients’ Access to Electronic Health Record–Integrated Telehealth in Hospitals in Riyadh: Qualitative Study

EHR-integrated telehealth offers substantial potential to improve health care delivery in Riyadh's hospitals by enhancing access, convenience, and patient engagement. However, maximizing these benefits in Saudi Arabia's evolving health care landscape requires addressing identified barriers, particularly in platform stability, interbranch integration, insurance linkages, and patient support resources. Findings are grounded in a single-hospital sample and are intended to inform improvements in similar hospital settings in Saudi Arabia rather than national generalization.