Enhancing Program Delivery in Non-Profit Organizations through Technology

This article examines how technology enhances program delivery in non-profit organizations, focusing on eLearning platforms, mobile technologies, remote service systems, telehealth services, and user experience (UX) design. It addresses challenges in low-resource contexts, including financial, infrastructural, and digital literacy limitations, as well as data security concerns. Practical strategies such as cost-effective technology adoption, user-centered design, offline functionality, and capacity-building initiatives are highlighted. Case studies from Khan Academy, UNICEF, Mercy Corps, Médecins Sans Frontières, and Good Shepherd Phuket Town illustrate successful implementation, demonstrating how tailored technological solutions improve accessibility, efficiency, and program impact. Findings underscore the importance of aligning digital tools with organizational needs, local contexts, and stakeholder engagement to enhance scalable and equitable service delivery.