Strategic Assessment of Ergonomics in Jordan's Maritime Operations: Safety and Productivity Perspectives

This study examines the impact of ergonomic interventions on workplace safety and productivity within a sea freight forwarding company operating in Aqaba and Amman, Jordan. The research aimed to identify key ergonomic risk factors affecting employees and to evaluate targeted interventions designed to reduce physical discomfort, enhance job satisfaction, and improve operational performance. A mixed-methods approach was employed, integrating quantitative data from structured questionnaires covering demographics, physical pain, job satisfaction, ergonomic support, and fatigue with qualitative insights from employee interviews. Physical risk levels were assessed using the Rapid Entire Body Assessment (REBA) tool, while company records on safety incidents, absenteeism, and productivity were analyzed to triangulate findings. The study involved 120 participants across administrative and operational roles. Statistical analyses, including descriptive statistics, paired t-tests, and ANOVA, were applied to compare pre- and post-intervention data. Results indicated a significant reduction in musculoskeletal complaints and fatigue, accompanied by notable improvements in perceived job satisfaction, productivity, and safety outcomes. The findings underscore the importance of integrating ergonomic strategies into logistics operations and offer evidence-based recommendations for improving employee well-being and organizational efficiency.