CONFLICT SITUATIONS IN MEDICAL ORGANIZATIONS: LEGAL ASPECTS OF EMERGING DISPUTES

Aim. To identify and analyze the main causes of conflicts in medical organizations between doctors and patients, explore their legal nature, and propose legal mechanisms for resolution. Materials and methods. A cross-sectional study was conducted from January to February 2025 involving 148 respondents: 65 physicians from a multidisciplinary hospital and 83 patients. Participants completed a structured questionnaire. Results and discussion. The study revealed key factors contributing to conflict situations in the medical field. According to the survey of doctors, 53.2% reported experiencing high levels of occupational stress. The main causes of conflict, from the medical staff is perspective, were rude and unethical patient behavior, misunderstanding of treatment approaches, and dissatisfaction with the quality of care. Patients, in turn, pointed to insufficient information about their condition, long waiting times, and unsatisfactory hospital conditions. The findings indicate that poor communication between doctors and patients is a central factor, often leading to mistrust and anxiety among patients. Conclusions. The study highlights the need to improve patient information, strengthen trust and the professional status of physicians, and implement thoughtful conflict resolution strategies in healthcare.