WORK ENVIRONMENT AND SELF-EFFICACY: THE EMPIRICAL EVIDENCES OF SHIP CREW PERFORMANCE IN THE NATIONAL SHIPPING COMPANIES

This research was due to the high risks of working in the marine sector, especially the ship crew who worked in the challenging physical and psychological conditions, such as extreme weather, noise, vibration, high temperature, limited space, and social isolation on board the ship. Such conditions had potentials to lower the performance and at once endangered work safety. The aim of this research was to analyze the influence of human resources development and work environment on ship crew performance through self-efficacy, with a case study of PT Tanto Intim Line. The method used was quantitative approach with Structural Equation Modeling–Partial Least Squares version 4.0. Primary data was collected through questionnaire distribution to 178 ship crew from several ships owned by PT Tanto Intim Line, who were selected using a purposive sampling technique. The result of research indicated that the improvement of technical skills, leadership, communication, and emergency preparedness, as well as improvement of both physical and non-physical work conditions could increase the self-confidence of ship crew and encourage them to achieve an optimal performance. The practical implication of this research was the necessity for the management of PT Tanto Intim Line to establish an integrated and sustainable training program, increase the standard work facilities of the ship, and strengthen the psychosocial support for ship crew so that the ship’s performance and operational safety could be better ensured.