Rewriting the Energy Playbook: Utilities and Customers Co‐Creating the Energy Future

There's an old expression that legacy interactions between utilities and customers have historically been a debtor's relationship. Customers only contacted their utility when they needed to be connected to the grid, experienced an outage, or found discrepancies on their bill. Utilities usually reached out to customers only when they were behind on payments. Beyond these instances, there was a silent co‐existence, characterized by mutual indifference.