HoloHelp is here: reimagining reference services in Caribbean libraries through holographic technology

Purpose The purpose of this paper is to highlight the immense potential of holographic reference services (HRS), its impact, efficacy and quality of service delivery for Caribbean libraries. Design/methodology/approach A non-empirical, exploratory approach, which involved a critical review of existing literature on emerging global practices using holographic technology within libraries and academic institutions, was used. Findings The research highlighted the untapped potential of holographic technology on reference services and by extension Caribbean libraries. Research limitations/implications This research focused primarily on HRS and the impact that they will have on Caribbean libraries. It also highlighted the potential for greater inclusion of a more diverse user base, allowing seamless access for users who are differently abled. Originality/value To the best of the authors’ knowledge, this study is first of its kind in the Caribbean and is poised to revolutionize reference service and how it is offered to users. It also boasts the potential for greater efficacy due to its ability to be directly connected to the respective electronic library catalogues, databases and other online platforms.