THE MEDIATING ROLE OF JOB CRAFTING IN THE EFFECT OF PERCEIVED ORGANIZATIONAL SUPPORT ON JOB PERFORMANCE IN HEALTHCARE PROFESSIONALS

The role of hospital management is not only to provide services to patients or to compete in the healthcare sector, but also to guide and encourage employees to reach their full potential and perform their duties effectively. This study aims to examine the effect of perceived organizational support on the job performance of healthcare professionals, both directly and through the mediating role of job crafting, including its task, cognitive, and relational dimensions. In this context, a total of 225 healthcare professionals working in private hospitals in the province of Batman voluntarily participated in the research. The data were analyzed using SPSS and Smart PLS software. Descriptive statistical analyses were conducted to identify the participants’ characteristics, while structural equation modeling and mediation analysis were applied to examine the relationships among the variables. Although task crafting was initially included in the model, it was later excluded due to its low average variance extracted (AVE) value during the validity analysis. The findings revealed that perceived organizational support had a positive effect on both job performance and the cognitive and relational dimensions of job crafting. However, cognitive and relational job crafting were found not to mediate the relationship between perceived organizational support and job performance.