Robotics in Tourism and Hospitality

ABSTRACT: The aim is to provide a complete overview of robotic research in tourism and hospitality. The paper updates briefly. The textbook Robots, which describes the three types of robots — personal service, industry and professional service — highlights the value of human robots' independence and cooperation, and includes examples from the hospitality and tourism industries. It analyzes 10 published publications between 2017-2022 identified by Scopus, Google Scholar, Web of Science, Research Gate, Academia.edu and IEEE. Only English literature was considered. Increasing opportunities for those who desire to print in the field are available. This paper has identified a number of robotic applications in various aspects of tourism and hospitality. Service providers should consider how robots affect the service scope and whether or not they need to be mended or changed so that robots and staff can better the service information (co-) generated inside it.