Toward Quality 5.0: Integrating Industry 4.0, Human-Centricity, and Quality Management

The convergence of Industry 4.0 technologies, human-centric approaches, and quality management is shaping the emerging paradigm of Quality 5.0. This study develops a conceptual framework for Quality 5.0, illustrating the potential pathways industries can follow to effectively transition to this paradigm. Specifically, the framework identifies three distinct starting points: Human-Centric Industry 5.0 (HC I5.0), Quality 4.0, and Human-Centric Quality (HC Quality). Industries occupy distinct positions in this framework based on automation and digitalization levels. Identifying their starting point helps determine the strategic assets for a successful transition. Drawing on a comprehensive literature review and relevant case studies, this study examines the framework within the context of the fashion industry, to assess its positioning and examine the most covered areas among the intersections. The results reveal a focus on HC Quality approaches, with limited practical implementation of Quality 4.0, particularly in the luxury segment. The paper highlights the importance of leveraging existing frameworks for a strategic progression towards Quality 5.0, offering theoretical and managerial perspectives alongside practical insights for fashion companies navigating the shift toward a more sustainable, efficient, and HC production environment.