Process Capability Modeling for Manufacturing-as-a-Service (MaaS)

Disruptions from geopolitical tensions, natural disasters, or regulations threaten the stability of production networks, necessitating greater resilience. Manufacturing-as-a-service (MaaS) offers a promising solution to remediate these challenges. A significant challenge in developing and implementing MaaS at scale is enabling the automated translation of product properties to process properties, i.e., allowing service consumers to identify appropriate service providers. Describing process capabilities underlying the services is an essential foundation to achieve this. This paper first conceptualizes process capability before proposing a model for describing process capabilities in a MaaS context. A case study of a utility sensor manufacturing company demonstrates the model’s practical application, showing its effectiveness in efficiently describing relevant process capabilities to support MaaS adoption.