Impact of two-level filtering organization on population’s accessibility to an emergency medical communication centre
The findings suggest that the two-level answering system may be effective in enhancing EMCC performance, particularly in managing increased call volumes. Additionally, the study highlights the potential importance of organizational differences in shaping QS30 outcomes. Future research should focus on longitudinal effects and explore innovative strategies to sustain high-quality EMCCs amidst evolving demands.
Authors
- Paul Reuter (ORCID: https://orcid.org/0000-0001-9022-5876)
- J. Jenvrin (ORCID: https://orcid.org/0000-0003-0445-1522)
- Y. Penverne (ORCID: https://orcid.org/0000-0002-9066-4251)
- Henri Delelis-Fanien
- Louis Soulat (ORCID: https://orcid.org/0000-0002-7222-3006)
- Lydie Uro
Institutions
- École des Hautes Études en Santé Publique (FR)
- Université Rennes 2 (FR)
- Centre Hospitalier Universitaire de Poitiers (FR)
- Hôpital Pontchaillou (FR)
- Centre Hospitalier Universitaire de Rennes (FR)
- Arènes: politique, santé publique, environnement, médias (FR)
- Université de Rennes (FR)
- Nantes Université (FR)
Publication Details
- Journal
- BMC Emergency Medicine
- Published
- 2025-09-26
- DOI
- https://doi.org/10.1186/s12873-025-01310-z
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00