Teaching Paper: Conflict Resolution Framework

This Teaching Paper introduces a Conflict Resolution Framework tailored for non-profits, faith-based organizations, and development agencies working in multicultural contexts. It outlines stages of conflict identification, perspective sharing, solution development, mediation, agreement, and follow-up. A Kenyan case study illustrates how the framework helped resolve disputes between staff and volunteers, strengthening collaboration and retention. Grounded in conflict resolution theory and participatory approaches, the framework combines cultural sensitivity with practical tools, offering value to both academics and practitioners.