Pengaruh Beban Kerja dan Stress Kerja terhadap Kinerja Kurir Mitra di Spx Indonesia

This study aims to analyze the effect of workload (X1) and work stress (X2) on courier performance (Y) at SPX Hub Kalideres. The research employed a quantitative method with a multiple linear regression approach. The sample consisted of 35 respondents who were active couriers at SPX Hub Kalideres. Data were collected through questionnaires and analyzed using IBM SPSS Statistics 26 through several tests, including validity test, reliability test, classical assumption test, t-test, F-test, and coefficient of determination. The results showed that workload (X1) has a positive and significant effect on courier performance (Y), indicated by a t-value of 2.946 greater than the t-table value of 2.447 with a significance level of 0.032, which is less than 0.05. Meanwhile, work stress (X2) has a negative but not significant effect on courier performance (Y), indicated by a t-value of -1.252 smaller than the t-table value of 2.447 with a significance level of 0.266, which is greater than 0.05. Simultaneously, workload (X1) and work stress (X2) do not significantly affect courier performance (Y), as shown by an F-value of 3.548 smaller than the F-table value of 6.94 with a significance level of 0.130, which is greater than 0.05. Therefore, it can be concluded that workload is a more dominant factor influencing courier performance compared to work stress. This research is expected to provide input for SPX Indonesia’s management in designing human resource management strategies, particularly in workload management, to maintain optimal courier performance.