Analysis of Drug Management in Relation to Drug Availability and Patient Satisfaction at Community Health Centers in Ambon City

Health services are an effort that can be implemented individually or simultaneously within an organization with the aim of maintaining and improving health, preventing and curing disease, and restoring the health of individuals, families, groups, and communities. The government's efforts to realize public health development include establishing Community Health Centers (Puskesmas). Puskesmas provide promotive, preventive, curative, and rehabilitative [1]. One of the determining factors for the success of services at Puskesmas is the availability of adequate medicines. The management of drug supplies and disposable medical materials is a series of cyclical activities, starting from selection, needs planning, procurement, receipt, storage, distribution, destruction and withdrawal, control, and administration [2]. The purpose of this study is to determine how the drug management process includes planning, procurement, storage, distribution and recording, to determine the level of drug availability, to analyze the relationship between drug management and the level of drug availability and to analyze the relationship between drug availability and patient satisfaction in Ambon City community health centers. Methods This research method involved 150 respondents. This research is quantitative research with a descriptive analytical design using a cross-sectional approach, namely measuring the variables of drug management, drug availability, and patient satisfaction at the same time to see the relationship between variables. The results of the study showed a correlation between drug management and the level of drug availability at the community health center, with the results of the Spearman coefficient test of ρ = 0.83. Drug management also correlated with patient satisfaction with a Spearman correlation of ρ = 0.86. Drug availability had a strong and significantly positive relationship with patient satisfaction with a Spearman correlation of ρ = 0.88. Conclusions From the results of the study, it can be concluded that the drug management process includes planning, procurement, storage, distribution and recording in Ambon city health centers is carried out well, Planning has an average score of 3.71, Procurement has an average score of 3.64 Storage has an average score of 3.60, Distribution has an average score of 3.63, and recording has an average score of 3.72. The level of drug availability in Ambon city health centers is included in the good category with an average score of 87%. There is a strong and significant positive correlation between drug management and the level of drug availability, drug management with patient satisfaction and drug availability with patient satisfaction