Customer Perceived Value among University Students in Preadmission and Postadmission Stages

The present study aims to explore the differences among business students’ customer perceived value before and after admission in the higher education institution. Data was collected using self-questionnaire method. Data was analyzed using SPSS. Results reflect that there is a difference in the dimensions of perceived value in both stages. This research will help the higher education practitioners to serve the prospective and current customers properly as they will know the differences in their perceptions before and after admission. They will able to provide better learning experience to the students and ultimately getting more admission. Future research opportunities are also discussed.

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Publication Details

Journal
ACADEMIA International Journal for Social Sciences
Published
2025-09-24
DOI
https://doi.org/10.63056/acad.004.03.0824
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
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article

Customer Perceived Value among University Students in Preadmission and Postadmission Stages

Imran Javed, Zain Ul Abadin Zafar, Usman Ehsan
ACADEMIA International Journal for Social Sciences
Customer Service Quality and Loyalty
article

Customer Perceived Value among University Students in Preadmission and Postadmission Stages

Imran Javed, Zain Ul Abadin Zafar, Usman Ehsan
article en

Abstract

The present study aims to explore the differences among business students’ customer perceived value before and after admission in the higher education institution. Data was collected using self-questionnaire method. Data was analyzed using SPSS. Results reflect that there is a difference in the dimensions of perceived value in both stages. This research will help the higher education practitioners to serve the prospective and current customers properly as they will know the differences in their perceptions before and after admission. They will able to provide better learning experience to the students and ultimately getting more admission. Future research opportunities are also discussed.

ACADEMIA International Journal for Social SciencesVol. 4(3)
University of Sargodha (PK), University of Management and Technology (US), University of Management and Technology (PK)
Openalex Percentile: Top 70%
Customer Service Quality and Loyalty
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