Employee Satisfaction and Electronic Workflow at King Hussein Cancer Center

THE AIM OF THE PAPER The purpose of the study is to present a descriptive analysis of a questionnaire on the "Electronic Workflow" and employee satisfaction at King Hussein Cancer Center (KHCC), a hospital in Jordan, as well as to assess how satisfied staff members were with the five aspects of this electronic system. ______________________________ METHODOLOGY After being evaluated, a questionnaire was piloted with a small group of KHCC employees. The researcher subsequently studied the five aspects of “Electronic Workflow"—electronic "Work," "Transfer," "Audit and Control," "Delay or Postponement," and "Save and Store"—in more detail by first conducting a descriptive analysis and then running a stepwise regression analysis. ______________________________ MOST IMPORTANT RESULTS The questionnaire was found to be valid and reliable for analysis. The employees demonstrated a prominent level of estimation for electronic aspects, also to their satisfaction, but a medium level of estimation for the current system in use and the probability that the electronic system will not cause work to be delayed or postponed. The stepwise regression proved a positive relationship, except for the "Transfer" of electronic tasks. ________________________ RECOMMENDATIONS The study emphasized the significance of electronic systems in facilitating work, enhancing staff satisfaction, and improving patient care. Notably, hospitals must employ recent technologies to stay abreast of developments where prompt intervention is required.