ANALYSIS OF TRENDS IN LAST-MILE DISTRIBUTION MODELS THROUGH VIRTUAL PLATFORMS FOR E-COMMERCE COMPANIES. A SYSTEMATIC LITERATURE REVIEW.

Taking as a reference the logistical activities carried out within the retail sector, essential variables are identified when addressing efficient last-mile distribution models. Therefore, this article aims to conduct a systematic literature review on three key concepts: last mile, virtual platforms, and dropshipping. Based on the development of these central topics in retail companies, a methodology was established to search for and analyze the trends of the mentioned distribution models. In the first section, a preliminary literature review is developed to establish additional criteria that must be considered to complete the variables under study. In the second section, the methodology is determined through guiding questions, and based on these, a search equation is built in the Scopus database. Finally, the guiding questions are answered, showing scientometric indicators through the Vos Viewer software. The most prominent result consists of the identification of topics for future research lines and trends of the observed variables.