Knowledge Management Practices and Organizational Performance of Academic Institutions for Enhanced Business Service Delivery

This study examined the relationship between knowledge management practices and organizational performance in higher education institutions. Using a descriptive-correlational design, data were collected from 107 university administrators in Palawan Province, Philippines, through a validated researcher-developed questionnaire. Descriptive statistics, one-way ANOVA, and Pearson's r correlation were employed to analyze the data. Results revealed that knowledge management practices, particularly storage and distribution, were consistently rated high across institutions. Organizational performance also achieved high ratings, with notable strengths in governance, community relations, and teaching and learning quality. No significant differences were observed when data were analyzed across demographic profiles. A strong positive correlation was found between knowledge management and organizational performance, emphasizing the role of systematic knowledge integration in enhancing institutional effectiveness and service delivery. These findings highlight the need for higher education institutions to adopt policies and practices that strengthen knowledge creation, storage, distribution, and utilization to support strategic decision-making and foster innovation in academic and administrative functions. Keywords: Knowledge Management, Organizational Performance, Higher Education, Institutional Effectiveness, Service Delivery, Academic Leadership