Loyalty assessment system for the small business customers

This paper describes the development of a loyalty points system for small businesses. The system is developed using monolithic architecture and the Django framework to minimize development time and for easy deployment. PostgreSQL is chosen as the strong and stable database management system. The ease of use of the Django Admin is enhanced by Django-admin-interface. A comprehensive analysis of the existing loyalty program solutions is performed; the specificities of small business requirements are identified and described in detail; the system architecture, business logic, user interfaces, and security measures of the system are described in detail. An economic rationale for development is also provided.

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Publication Details

Published
2025-08-07
DOI
https://doi.org/10.1109/acdsa65407.2025.11166468
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
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article

Loyalty assessment system for the small business customers

Saltanat Biibosunova, Dan Li, Yu Xinqi, Zholchubek Kutunaev et al.
Customer Service Quality and Loyalty
article

Loyalty assessment system for the small business customers

Saltanat Biibosunova, Dan Li, Yu Xinqi, Zholchubek Kutunaev, Li Jiaohui, Han Xiuzhi
article en

Abstract

This paper describes the development of a loyalty points system for small businesses. The system is developed using monolithic architecture and the Django framework to minimize development time and for easy deployment. PostgreSQL is chosen as the strong and stable database management system. The ease of use of the Django Admin is enhanced by Django-admin-interface. A comprehensive analysis of the existing loyalty program solutions is performed; the specificities of small business requirements are identified and described in detail; the system architecture, business logic, user interfaces, and security measures of the system are described in detail. An economic rationale for development is also provided.

Kyrgyz State National University (KG), Osh Technological University (KG)
Openalex Percentile: Top 70%
Customer Service Quality and Loyalty
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Loyalty assessment system for the small business customers — Saltanat Biibosunova, Dan Li, et al. · (2025) | TGRS Research Map | TGRS