Loyalty assessment system for the small business customers
This paper describes the development of a loyalty points system for small businesses. The system is developed using monolithic architecture and the Django framework to minimize development time and for easy deployment. PostgreSQL is chosen as the strong and stable database management system. The ease of use of the Django Admin is enhanced by Django-admin-interface. A comprehensive analysis of the existing loyalty program solutions is performed; the specificities of small business requirements are identified and described in detail; the system architecture, business logic, user interfaces, and security measures of the system are described in detail. An economic rationale for development is also provided.
Authors
- Saltanat Biibosunova (ORCID: https://orcid.org/0000-0003-3258-8972)
- Dan Li (ORCID: https://orcid.org/0000-0001-9254-7393)
- Yu Xinqi
- Zholchubek Kutunaev
- Li Jiaohui
- Han Xiuzhi
Institutions
- Kyrgyz State National University (KG)
- Osh Technological University (KG)
Publication Details
- Published
- 2025-08-07
- DOI
- https://doi.org/10.1109/acdsa65407.2025.11166468
- Primary Topic
- Customer Service Quality and Loyalty
- Type
- article
- Field-Weighted Citation Impact
- 0.00