Perceptions and Adoption Acceptance of Artificial Intelligence Tools in the Telecommunications Sector: A Statistical Study on Network Analytics and Security

This pilot study investigates the adoption trends and challenges of artificial intelligence (AI) and machine learning (ML) in the telecommunications sector, focusing on network analytics and security. Using a two-part design—literature review and survey-based statistical analysis—the study provides early insights into industry perceptions and readiness. With data from 31 telecom professionals in a leading Philippine service provider, results reveal a low level of current implementation but high expectations for future adoption. Despite the small sample size, which limits generalizability, this study contributes a foundational analysis of key drivers and obstacles of AI/ML adoption. It highlights the importance of workforce upskilling, integration strategies, and stakeholder engagement in supporting AI readiness within telecom organizations.