DESTEKLEYİCİ ÇALIŞMA ORTAMI, ÇALIŞANIN ELDE TUTULMASI VE ÖRGÜTSEL ADANMIŞLIK ARASINDAKİ İLİŞKİLERİN İNCELENMESİ: KAMU VE ÖZEL BANKA ÇALIŞANLARINA YÖNELİK BİR UYGULAMA

This study examines the impact of a supportive work environment and its key dimensions—perceived climate, supervisory relationship, peer group interaction, and perceived organizational support—on employee retention and organizational engagement. In addition, the research examines the effect of organizational engagement on employee retention and the mediating role of organizational engagement. The study used a convenience sampling method and utilized the survey technique. In the research, a total of 448 valid surveys were obtained from employees working in public and private banks. To test the research hypotheses, Partial Least Squares (PLS) and Structural Equation Modeling (SEM) analyses were conducted. According to the results of the structural equation model, it was concluded that supportive work environment and perceived climate, supervisor relationship, peer group interaction and perceived organizational support have a positive and significant effect on employee retention and organizational engagement. The research also found that organizational engagement has a positive and significant effect on employee retention. Finally, the research concluded that organizational engagement has a partial mediating effect on the effect of a supportive work environment on employee retention. Based on these results, recommendations were provided for service sector managers to enhance employee retention and engagement strategies.