Perceptions of Performance Measurement Systems among Clinical Managers: Implications for Waiting Time reduction
This paper investigates whether clinical unit managers’ perceptions of performance measurement systems (PMS) influence service outcomes, specifically patient waiting time (WT) in specialized medical care. Reducing WT is a major challenge, as delays ca
Authors
- Cristina Gutiérrez López (ORCID: https://orcid.org/0000-0003-2080-6047)
- Francisco Reyes-Santías (ORCID: https://orcid.org/0000-0002-7928-6050)
- María Beatriz González Sánchez (ORCID: https://orcid.org/0000-0001-9247-178X)
Institutions
- Universidad de León (MX)
- Universidade de Vigo (ES)
Publication Details
- Published
- 2025-09-24
- DOI
- https://doi.org/10.22541/au.175870637.70838113/v1
- Primary Topic
- Healthcare Operations and Scheduling Optimization
- Type
- article
- Field-Weighted Citation Impact
- 0.00