Toward a systematic integration of digital technologies in facility management organizations and services

Purpose This article focuses on the complex relationship between digital technologies (DTs) and Facility Management (FM), aiming to develop frameworks to systematically integrate DTs into FM organizations and services. Design/methodology/approach We conducted workshops with academics and industry representatives, focusing on (i) the classification and conceptualization of DT applications in FM, (ii) the effects of DT on FM, and (iii) the standardization and scaling of DTs within organizations and across the industry. Findings This article, classifies DTs from the perspectives of information systems, business development, and the value chain. This article identifies key technology considerations, including positive and negative effects, risks and myths, barriers and enablers, and coping strategies. This article addresses opportunities and challenges related to the standardization and scaling of DTs. Practical implications The conceptualizations co-created by industry and academia help establish a relevant research agenda and support the implementation of DTs. Originality/value These categorizations advance the understanding of DTs in FM and lay a foundation for further research.