DEVELOPING A SUPER APPLICATION FOR INDONESIA’S PORT LOGISTICS (CASE STUDY: PT PELINDO)

Indonesia’s port logistics sector faces several inefficiencies, including congestion, fragmented digital systems, and slow operational processes. This study aims to document the development of a Super App for PT Pelabuhan Indonesia (Pelindo) intended to streamline logistics operations, enhance digital integration, and improve overall efficiency. The study introduces an integrated digital solution by developing a Super App that consolidates key logistics systems, especially in Tanjung Priok Port, Indonesia. It offers strategic value in supporting coordination among stakeholders and aligns with national logistics reform efforts. Using the System Development Life Cycle (SDLC) waterfall method, the app was designed to integrate platforms such as Single Truck Identification Data (STID) and Truck Booking System (TBS), while connecting directly to the logistics hub. System Integration Testing (SIT) and User Acceptance Testing (UAT) were conducted prior to deployment at Tanjung Priok Port. The application is currently limited to deployment and testing in one port location. Future research may focus on long-term evaluation across multiple ports and further stakeholder feedback to ensure adaptability and scalability within diverse operational contexts. The results show that the Super App has significant potential to reduce processing times, enhance stakeholder coordination, and optimize overall logistics performance. Preliminary implementation suggests positive improvements in operational efficiency at Tanjung Priok Port. Full integration with existing logistics systems and active collaboration among stakeholders are essential for maximizing the effectiveness of the Super App. This initiative marks a substantial step toward advancing Indonesia’s national logistics ecosystem through digital transformation.