Factors Influencing Job Satisfaction: A Case Study at Credit Counselling and Debt Management Agency (AKPK), Malaysia

Employee performance, retention, and organizational success are crucially impacted by job satisfaction. While a multitude of prior studies have identified its determinants, less attention has been devoted to understanding the drivers of job satisfaction in the context of financial counseling in Malaysia. The goal of this research is to understand the level of job satisfaction of employees at the Credit Counselling and Debt Management Agency (AKPK) in Kuala Lumpur by examining the effects of work-life balance, extrinsic rewards, intrinsic rewards, employee empowerment, organizational support, and perceived organizational support. A quantitative approach was utilized to collect data from a structured questionnaire administered to 127 employees. The data was processed and analyzed statistically using SPSS version 28.0, where correlation and multiple regression analyses were performed to ascertain the predictors of job satisfaction. This study found strong relationships between intrinsic rewards (r = 0.751, p < 0.01) and perceived organizational support (r = 0.734, p < 0.01) with job satisfaction. Moreover, multiple regression analysis showed both intrinsic rewards (? = 0.482, p < 0.01) and perceived organizational support (? = 0.290, p = 0.002) strongly predicted the outcome.