Corporate Social Responsibility, Output Control and Motivation on Task Performance of the Meter Readers in PAIP Berhad

The research on task performance (TP) has grown linearly throughout the years. However, there is still a lack of complete understanding of the quantitative method to identify the perceived management support (PMS) for Corporate Social Responsibility (CSR), perceived customer support (PCS) for CSR, output control (OC), autonomous motivation (AM) and controlled motivation (CM) on task performance (TP), especially in Pengurusan Air Pahang Berhad (PAIP) context. Investigating the relationship between the perceived management support (PMS) for CSR, perceived customer support (PCS) for CSR, output control (OC), autonomous motivation (AM), controlled motivation (CM), and task performance (TP) is the primary purpose of this study to be conducted. According to the PAIP, in an interview session, the performance review session is held twice throughout the year: Mid-Year Performance Review and Final-Year Performance Review. However, the management noticed that the performance of the employees was not really well for the meter readers in PAIP.