Impact of VA’s Clinical Resource Hub Primary Care Telehealth Program on Health Care Use and Costs
Among program-users, VA's CRH-PC increased mean primary care visits and VA costs, but as only 4% of patients at program-clinics were program-users, there were no differences in overall cost or utilization between program and nonprogram clinics. Findings suggest clinics can offer primary care telehealth services to high-need populations without affecting clinic-level costs, but costs should be monitored upon wider adoption.
Authors
- Jean Yoon (ORCID: https://orcid.org/0000-0001-8565-2881)
- Samantha Illarmo
- Clara E. Dismuke‐Greer
- Kritee Gujral (ORCID: https://orcid.org/0000-0001-8153-4212)
- Hao Jiang (ORCID: https://orcid.org/0000-0002-0270-5165)
- Jennifer Y. Scott
- Emily S. Wong
- Adam Chow
Institutions
- University of California, San Francisco (US)
- VA Palo Alto Health Care System (US)
- Center for Innovation (US)
- VA Portland Health Care System (US)
- Stanford University (US)
Publication Details
- Journal
- Medical Care
- Published
- 2025-09-22
- DOI
- https://doi.org/10.1097/mlr.0000000000002206
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 0.00