Debate: Bridging technology and organization: a socio-technical checklist for AI readiness in the public sector

The growing use of artificial intelligence (AI) in public administration holds significant transformative potential but also raises concerns about the actual preparedness of public organizations and their employees. Adopting a socio-technical perspective, the article examines AI readiness in the public sector, arguing that successful AI adoption depends not only on adequate technological infrastructure but also on individual competencies, motivation, and organizational adaptability. It introduces a practical checklist for public managers, structured around four key dimensions: individual readiness, organizational readiness, job design, and ethical and transparency considerations. The tool aims to foster critical reflection and structured action toward responsible and effective AI implementation, bridging the gap between technological innovation and organizational capability in public sector contexts.

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Publication Details

Journal
Public Money & Management
Published
2025-09-22
DOI
https://doi.org/10.1080/09540962.2025.2552353
Citations
2
Primary Topic
Big Data and Business Intelligence
Type
article
Field-Weighted Citation Impact
4.57
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article

Debate: Bridging technology and organization: a socio-technical checklist for AI readiness in the public sector

Davide Giacomini, Lisa Grandi
2 citations
Public Money & Management
Big Data and Business Intelligence
4.57
article

Debate: Bridging technology and organization: a socio-technical checklist for AI readiness in the public sector

Davide Giacomini, Lisa Grandi
article en
2 citations

Abstract

The growing use of artificial intelligence (AI) in public administration holds significant transformative potential but also raises concerns about the actual preparedness of public organizations and their employees. Adopting a socio-technical perspective, the article examines AI readiness in the public sector, arguing that successful AI adoption depends not only on adequate technological infrastructure but also on individual competencies, motivation, and organizational adaptability. It introduces a practical checklist for public managers, structured around four key dimensions: individual readiness, organizational readiness, job design, and ethical and transparency considerations. The tool aims to foster critical reflection and structured action toward responsible and effective AI implementation, bridging the gap between technological innovation and organizational capability in public sector contexts.

Public Money & ManagementVol. 46(1)
Brescia University (US), University of Milano-Bicocca (IT), University of Brescia (IT)
Openalex Percentile: Top 5%
Big Data and Business Intelligence
4.57
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