Digital twins for essential services

Digital twins, dynamic digital representations of physical systems, are emerging as transformative tools for enhancing crisis preparedness and resilience in critical societal sectors. By enabling real-time monitoring, simulation, and optimization, these technologies offer actionable insights to support proactive risk mitigation, efficient resource allocation, and continuous improvement of crisis response strategies. This study provides a comprehensive knowledge overview of digital twins, focusing on their applicability and impact in key sectors such as energy, healthcare, and transportation. Specifically, it examines the essential services most suited for digital twin adoption, the role of safety-critical data throughout their life-cycle, and their utility in identifying and mitigating risks within critical infrastructure. We employed a mixed-methods research design, combining systematic and gray literature reviews with expert interviews to integrate academic insights with practical perspectives. The findings reveal significant opportunities for digital twins to enhance operational efficiency, strategic planning, and crisis management. However, practical implementation remains in its infancy, with challenges related to cost, complexity, and limited real-world applications. In addition, this study provides actionable recommendations for stakeholders, emphasizing investment in digital twin technologies, robust data governance, and the development of standardized protocols. Future research directions include exploring applications of DTs in emerging sectors, such as crisis preparedness and societal resilience, advancing artificial intelligence integration, and adopting a system-of-systems perspective to address societal challenges comprehensively.