Effect of Human Resource Management Practices in the Indian Banking Sector on the Job Satisfaction of Employees: An Analytical Study in Darjeeling City

Abstract: This analytical study investigates the impact of human resource management (HRM) practices on job satisfaction among employees in the banking sector in Darjeeling City, India. This study aims to identify the predominant HRM practices, assess job satisfaction levels, analyze the relationship between specific HRM practices and job satisfaction, and compare perceptions between public and private sector bank employees. A structured questionnaire was administered to a sample of 60 bank employees, consisting of 30 each from public and private banks in the region. The data were analyzed using frequency tables, percentages, one-sample t-tests, ANOVA, and Chi-square tests. The findings reveal that the majority of employees perceive HRM practices positively, particularly in areas such as compensation, recruitment and selection, training and development, and the work environment. These practices contribute to high levels of job satisfaction, with 70% of respondents reporting that they are very satisfied with their jobs. Hypothesis testing indicates significant HRM practices in the banking sector, significant quantitative measures of these practices, and a significant association between HRM practices and employee job satisfaction. This study highlights the importance of effective HRM strategies in the banking sector for employee retention and satisfaction, while also identifying areas for improvement. The findings provide valuable insights for bank management and HR professionals in Darjeeling City to refine their HRM practices, potentially leading to better retention rates, increased productivity, and improved overall organizational performance in the competitive banking sector in the future.