Tele-triaging: a qualitative study exploring pharmacists’ clinical decision-making in a Poisons Information Centre using interviews and a clinical vignette
SPI decision-making is a dynamic, context-dependent process that combines clinical expertise, guideline use, and real-time judgement. Findings have implications for SPI training, documentation systems, and the design of telehealth services involving complex risk assessment.
Authors
- Sarah Wise (ORCID: https://orcid.org/0000-0003-3513-3471)
- Darren M. Roberts (ORCID: https://orcid.org/0000-0001-9101-7577)
- Deborah Debono (ORCID: https://orcid.org/0000-0003-2095-156X)
- Jane Ellen Carland (ORCID: https://orcid.org/0000-0002-1456-876X)
- Qi Xuan Koh (ORCID: https://orcid.org/0009-0003-8893-9986)
Institutions
- University of Technology Sydney (AU)
- Royal Prince Alfred Hospital (AU)
- UNSW Sydney (AU)
- St Vincent's Hospital Melbourne (AU)
- St Vincent's Hospital Sydney (AU)
- St Vincent's Health (AU)
- St Vincent's Clinic (AU)
- Sydney Children’s Hospitals Network (AU)
Publication Details
- Journal
- International Journal of Clinical Pharmacy
- Published
- 2025-09-20
- DOI
- https://doi.org/10.1007/s11096-025-02000-3
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00