Knowledge Management Capability and Performance of Savings and Credit Cooperative Societies in Mombasa County, Kenya

Knowledge management capability encompasses the processes and infrastructure that enable the creation, acquisition, storage, sharing, and application of knowledge both within and across the organization. The study assessed the influence of knowledge management capability on performance of savings and credit cooperative societies in Mombasa County, Kenya. The study was predicated on knowledge based theory and cross sectional survey research was used to determine the prevalence of phenomena, situation, problem, attitude, or issue by gathering perspectives from a cross-section of the population at the time of the study. Statistics from the Mombasa County Cooperatives Office indicated that there were three hundred and two (302) registered cooperative societies operating in Mombasa County, Kenya as at 31st December 2024. The accessible population were strategy and business development managers in the savings and credit cooperative societies. This study used proportionate stratified random sampling to select the participating respondents. The study sample was divided into four strata to represent each category of savings and credit cooperative societies namely community based, occupational, microfinance and national from which managers in charge of strategy and business development were the respondents in the study. Questionnaires adopted a five-point Likert scale and were distributed through drop and pick-up method. Statistical Package for Social Sciences (SPSS) version 26 was used for data analysis and linear regression was carried out to assess the relationship between the independent variable and the dependent variable. The study established that knowledge management capability had a significant influence on performance of savings and credit cooperative societies in Mombasa County, Kenya. The study recommended that leaders should exemplify strategic thinking and decision-making skills that they expect from their teams.