A DIGITAL MATURITY OF INSTITUTIONS IN POLAND – AN ATTEMPT AT IDENTIFICATION

Purpose: The purpose of this article is to identify and assess the level of digital maturity among institutions in Poland, with a focus on distinguishing patterns between public and private sector organizations. Design/methodology/approach: The study combines a systematic literature review with an empirical survey conducted among representatives of Polish institutions. The survey, based on a 7-point Likert scale, examined eight dimensions of digital maturity. Findings: The results indicate a moderate level of digital maturity across both public and private institutions, with notable differences in specific areas. While public institutions demonstrate higher maturity in regulated areas such as data management and infrastructure, private institutions score higher in digital leadership and cultural readiness. However, both sectors exhibit insufficient levels of innovation and agility, confirming that technological development alone does not ensure comprehensive digital transformation. Research limitations/implications: This study is limited to the Polish context and uses self reported data, which may be subject to bias. Future research could incorporate comparative studies across different countries or sectors, and expand with qualitative methods to explore internal organizational factors that support or hinder digital maturity. Practical implications: The findings offer practical insights for decision-makers and policymakers aiming to develop strategies for digital transformation. They highlight the need to support leadership development, cultural change, and integrated digital strategies beyond infrastructure upgrades. The results may inform the design of targeted support programs, especially for public institutions lagging in cultural and strategic areas. Social implications: Digital maturity has a significant impact on access to services, transparency, and responsiveness of institutions. A higher level of digital readiness in public institutions can enhance citizen trust, inclusivity, and democratic participation. Moreover, aligning digital efforts with sustainability goals can contribute to responsible innovation. Originality/value: This paper provides a rare empirical insight into the state of digital maturity in Polish institutions, bridging theoretical models with real-world application. It delivers a comparative analysis between public and private sectors and highlights the multidimensional nature of digital maturity. The article is relevant for scholars, practitioners, and public administrators engaged in digital policy and transformation.