Academic Members’ Shared Experiences of Virtual Internationalization in Digital Governance Contexts: A Qualitative Exploration Through Actor-Network Theory

The COVID-19 pandemic has accelerated the development of virtual internationalization (VI) in higher education institutions (HEIs). Yet, how it becomes normalized and how digital governance factors collectively address the challenges arising from its implementation remain underexplored, particularly in non-Anglophone contexts. This qualitative study draws on eight focus group discussions involving 46 participants from Austria, Belgium, China, Portugal, Poland, and Türkiye. Guided by Actor-Network Theory (ANT), the study reveals that VI has been widely normalized through pandemic-driven adaptations. While its conceptual boundaries remain contested and continually negotiated amid rapid technological advancement, the findings illuminate VI’s expansive international outreach and potential for building institutional global visibility and national soft power. Despite the normalization of VI, its implementation is constrained by pedagogical, technological, and cross-cultural factors, alongside governance and management complexities. An interdependent system of digital governance factors has also been identified across strategic, operational, human, and collaborative dimensions. This study concludes that effective VI implementation does not arise from static policies but from the continuous negotiation and coordinated alignment of these digital governance factors.