Get the Balance Right! Rethinking portfolio mapping for service providers

Innovation has never mattered more. Service providers are squeezed between the push for operational excellence, the pull of rising customer expectations, the pressure of constant change and the promise of emerging technologies. In volatile times, leaders with carefully curated innovation portfolios lead with clarity and conviction.

Authors

Publication Details

Journal
Touchpoint
Published
2025-09-19
DOI
https://doi.org/10.30819/touchpoint.16-3.15
Primary Topic
Primary Care and Health Outcomes
Type
article
Field-Weighted Citation Impact
0.00
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article

Get the Balance Right! Rethinking portfolio mapping for service providers

Robert Bau
Touchpoint
Primary Care and Health Outcomes
article

Get the Balance Right! Rethinking portfolio mapping for service providers

Robert Bau
article en

Abstract

Innovation has never mattered more. Service providers are squeezed between the push for operational excellence, the pull of rising customer expectations, the pressure of constant change and the promise of emerging technologies. In volatile times, leaders with carefully curated innovation portfolios lead with clarity and conviction.

TouchpointVol. 16(3)
Openalex Percentile: Top 60%
Primary Care and Health Outcomes
DOISourceOpenAlex
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Get the Balance Right! Rethinking portfolio mapping for service providers — Robert Bau · Touchpoint (2025) | TGRS Research Map | TGRS