The New Service Agents

Jumbo and Santa Isabel are two Chilean supermarket chains belonging to the Cencosud group which, although sharing the same service vision, cater to different customer segments. Jumbo focuses on quality, variety and an extensive shopping experience, while Santa Isabel prioritises convenience, speed and competitive prices.

Authors

Publication Details

Journal
Touchpoint
Published
2025-09-19
DOI
https://doi.org/10.30819/touchpoint.16-3.12
Primary Topic
Corporate Governance and Law
Type
article
Field-Weighted Citation Impact
0.00
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article

The New Service Agents

Angélica Flechas, María José Loyola
Touchpoint
Corporate Governance and Law
article

The New Service Agents

Angélica Flechas, María José Loyola
article en

Abstract

Jumbo and Santa Isabel are two Chilean supermarket chains belonging to the Cencosud group which, although sharing the same service vision, cater to different customer segments. Jumbo focuses on quality, variety and an extensive shopping experience, while Santa Isabel prioritises convenience, speed and competitive prices.

TouchpointVol. 16(3)
Openalex Percentile: Top 63%
Corporate Governance and Law
DOISourceOpenAlex
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The New Service Agents — Angélica Flechas, María José Loyola · Touchpoint (2025) | TGRS Research Map | TGRS