Trauma-Informed Care on mental health wards: staff and service user perspectives

Staff felt that the trauma-informed practices provided a meaningful conceptual framework for the better understanding of service users' difficulties, which led to increased compassion and a wider range of helpful responses toward service user distress. Service users reported that they had gained new insights and skills, and been helped by their admission. The findings are considered in relation to the wider literature on TIC, and the benefits and challenges of introducing culture change in inpatient settings.