Designing Inclusive Talent Pipelines :Service design for digital upscaling

IndonesiaNEXT – a telecommunications company’s Corporate Social Responsibility initiative, bridges Indonesia’s skills gap through learner-centred, role-based upskilling. Addressing educational disparities and industry demands, the programme fosters inclusive talent development across 38 provinces, aligning with Indonesia’s 2045 digital vision.2 This article explores its co-designed, scalable certification pathways.