Pandemic or Hurricanes? Service Quality Influence on Satisfaction in a Primary Health Care Public Clinic in Mexico
This study contributes valuable insights into perceived service quality at a public clinic in Mexico during and after the pandemic. It also advocates for an evaluation mechanism based on user perceptions, suggesting that political and economic efforts should focus on enhancing public service.
Authors
- Jesús Manuel Bautista Ortega (ORCID: https://orcid.org/0009-0009-2618-3486)
- Judith Guadalupe Martínez Tirado
- Mario Cortés Larrinaga
- Francisco Javier Urcádiz Cázares (ORCID: https://orcid.org/0000-0001-8072-8162)
- V.H. Escalona
- Mauro Alejandro Monroy Ceseña (ORCID: https://orcid.org/0000-0001-7175-9362)
- Abel Archundia García
- Carmen Julia Angulo Chinchillas (ORCID: https://orcid.org/0000-0001-5508-5185)
Institutions
- Tecnológico Nacional de México (MX)
- Azienda-Unita' Sanitaria Locale Di Cesena (IT)
Publication Details
- Journal
- Quality Management in Health Care
- Published
- 2025-09-19
- DOI
- https://doi.org/10.1097/qmh.0000000000000537
- Primary Topic
- Customer Service Quality and Loyalty
- Type
- article
- Field-Weighted Citation Impact
- 0.00