Continuity Is Essential: The Experiences of Co‐Design Participants During the Implementation of a New Health Service

This was an exploration of the experiences of co-design participants involved in the design of a new service during the implementation of the service. The co-design team included representatives from a university, primary healthcare, acute care services and health consumers. This study was informed by previous qualitative interviews with co-design participants, including two health consumers. These interviews were undertaken during the design phase of the co-design, and their findings were presented to co-design participants (written plain language and an oral presentation), and they gave feedback on these. Two co-design participants were regularly involved in discussions about the research methods, in particular, recruitment and timing of the research. A written summary of the findings from interviews during service implementation was shared with participants, who had an opportunity to provide feedback. One co-design participant contributed to the 'Discussion' section of the manuscript, in particular the implications arising from this study.