Smart cities, smarter lives: AI-powered work-life balance for disabled entrepreneurs in Dubai

Purpose In the dynamic landscape of smart cities, artificial intelligence (AI) is not just changing the way we live and work – it is reshaping the entrepreneurial journey for People of Determination (POD), the UAE’s empowering term for individuals with disabilities. This study aims to explore how AI-driven smart city technologies are turning long-standing barriers into powerful enablers of work–life balance (WLB) for POD entrepreneurs. By delving into the intersection of innovation, accessibility and entrepreneurship, the research seeks to reveal how inclusive, AI-powered solutions are fostering greater independence, opportunity and quality of life for this often-overlooked yet vital segment of society. Design/methodology/approach The research uses a qualitative methodology based on interpretive-constructivist frameworks. Data was collected through in-depth interviews with 20 POD entrepreneurs aged 30–40, each with at least three years of business experience. The analysis utilized thematic mapping and paradox verification techniques. Findings The study identifies four key themes transforming POD entrepreneurship: smart accessibility solutions enhance mobility, AI-enabled flexibility facilitates remote work, adaptive technologies boost cross-domain efficiency and inclusive entrepreneurship initiatives foster balanced growth. These technological innovations create an ecosystem enabling POD entrepreneurs to succeed professionally while maintaining personal well-being. Originality/value This research uniquely integrates three theoretical streams: the social model of disability, smart city theory and WLB frameworks. It extends current understanding by examining the intersection of AI, smart city technologies and WLB in POD entrepreneurship, addressing a significant gap in the existing literature. The findings provide actionable insights for policymakers and technology innovators in creating inclusive entrepreneurial environments.