Towards Digital Transformation in the Construction Industry: A Selection Framework of Building Information Modeling Lifecycle Service Providers (BLSPs)

Purpose: The construction industry is now experiencing a thorough transformation through digital technologies, especially with building information modeling (BIM). Despite significant BIM advantages, most construction projects suffer from low BIM performance due to the fragmented BIM use mode. To facilitate lifecycle-integrated BIM implementation, this study demonstrates that introducing BIM lifecycle service providers (BLSPs) is feasible and offers significant improvements in terms of BIM benefits. Hence, this study proposes a customized framework to select BLSPs. Approach: This study utilized both qualitative and quantitative methods. It first adopted semi-structured interviews as part of the qualitative method to deduce the initial criteria for BLSPs’ selection. 30 interviews were conducted iteratively with managers proficient and experienced in selecting BLSPs, through which 25 initial criteria were identified. Then, as the basis of the applied quantitative method, a questionnaire survey was used to evaluate these criteria by determining the critical ones, identifying the latent factor groupings, and assigning criteria weights. Subsequently, an assessment framework was established. Finally, the study was in favor of eight construction projects, highlighting the practicality and validity of the framework. Findings: The results depicted that project BIM service capability is a primary factor for BLSPs’ selection. Within this factor, several specialized criteria need to be considered, such as “boundary spanning competence of the BIM manager” and “BIM service plans with lifecycle cognition.” Meanwhile, “past innovative BIM service practices” and “BIM research and development (R&D)” that originate in corporate innovation capacity were emphasized when selecting BLSPs. Furthermore, for holistic assessment and recognizing the peculiarities of digital BIM service, the study found that criteria like “Privacy and security” and “Backup system” are required, which demonstrate BIM service reliability. Originality/value: This study expands on the conventional partner selection frameworks in the construction sector and thus defines and validates a tailored one for BLSPs’ selection. Moreover, drawing such a reference solution from the framework, the study enables the selection of appropriate BLSPs for clients.