Artificial Intelligence for IT Operations–Based Performance Optimization in Desktop Virtualization

Gradient Boosting and XGBoost achieved the lowest root mean squared error (RMSE, ≤ 3.9 MHz) and the highestR-squared (R², ≥ 0.74), whereas SVR and KNN underperformed, likely due to data sparsity and high dimensionality.Gradient Boosting and XGBoost achieved the lowest root mean squared error (RMSE, ≤ 3.9 MHz) and the highestR-squared (R², ≥ 0.74), whereas SVR and KNN underperformed, likely due to data sparsity and high dimensionality.This study investigates artificial intelligence for IT operations (AIOps)–based performance optimization forvirtual desktop infrastructure (VDI) by integrating automatic resource allocation, dynamic load balancing, andreal-time performance monitoring.Using production telemetry from a corporate VDI cluster, we trained andcompared seven machine-learning models XGBoost, Gradient Boosting, Random Forest, LightGBM, supportvector regression (SVR), k-nearest neighbors (KNN), and Decision Tree to predict central processing unit (CPU),memory, and response-time dynamics. Gradient Boosting and XGBoost achieved the lowest root mean squarederror (RMSE, ≤ 3.9 MHz) and the highest R-squared (R², ≥ 0.74), whereas SVR and KNN underperformed, likely dueto data sparsity and high dimensionality. .The proposed AIOps pipeline reduces mean response time by 27%,memory consumption by 18%, and halves manual incident tickets, enabling proactive capacity management.These findings demonstrate the practical viability of AIOps for holistic, real-time VDI performance governance.Cite this article as: M. A. Özdemir and H. Özcan, "Artificial intelligence for IT operation–based performance optimization in desktop virtualization," Electrica, 2025, 25, 0032, doi: 10.5152/electrica.2025.25032.