Driving business growth through digital transformation: Harnessing human–robot interaction in evolving supply chain management

Abstract This study investigates the transformative incorporation of human–robot interaction (HRI) within contemporary supply chain management (SCM), focusing on improving efficiency and collaboration. Employing a multifaceted approach, our research examines the intricate dynamics between human workers and robots across various SCM operations, including logistics, inventory management, and storage. Through empirical case studies, qualitative evaluations, and technical insights, we investigate innovative interfaces and communication protocols aimed at fostering intuitive and productive engagement. Our methodology encompasses a thorough analysis of HRI’s impact on resource allocation, operational costs, and error reduction, elucidating both its benefits and challenges. Crucially, we emphasize the imperative of seamless collaboration between humans and robots, facilitated by technology. Our findings underscore the pivotal role of HRI in augmenting the agility and reactivity of supply chain ecosystems, offering strategic insights for addressing dynamic market needs and optimizing operations. Ultimately, this research contributes to a deeper understanding of evolving SCM dynamics and paves the way for a seamless and productive future for companies.